Last updated April 01, 2023.

Overview

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at contact@tiolanature.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Tiola Nature

Obj: Returns

RMA #XXXXXXXX

Temariss Consulting Plateau N°04, 1er Etage Dar Raiss

Avenue 29 Fevrier

Agadir, Sous massa 80000

Morocco

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refund

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

Questions